Welcome to the Help Center
Find answers to common questions and learn how to make the most of your ThamesPintPlay experience.
Getting Started
First Time Visiting
When you first visit ThamesPintPlay, you'll see an age verification screen. You must confirm that you're 18 or older to access the site. This verification is stored locally in your browser, so you won't need to confirm again on subsequent visits.
Cookie Consent
We use cookies to enhance your experience and remember your preferences. When you first visit, you'll see a cookie consent banner. Accepting cookies allows us to save your game progress and settings. Learn more on our Cookie Policy page.
Starting to Play
Simply click on any game from the home page to begin. Each game starts you with a supply of virtual tokens that you can use to play. These tokens have no real-world value and are provided purely for entertainment.
Game Help
Thames Spinner
Our slot-style game featuring London landmarks and pub symbols:
- Use the + and - buttons to adjust your bet amount
- Click "SPIN" to spin the reels
- Match three symbols to win multipliers of your bet
- Check the paylines section to see winning combinations
- Two matching symbols also award a smaller prize
Pub Dice
Classic dice prediction game:
- Select your predicted total (2-12) before rolling
- Adjust your bet using the + and - buttons
- Click "ROLL DICE" to play
- Exact matches win 10x your bet
- Close predictions (within 1 or 2) also win smaller amounts
- Double sixes always win a 5x bonus
River Card Draw
Classic card game against the dealer:
- Set your bet and click "DEAL CARDS"
- Try to get closer to 21 than the dealer without going over
- Click "HIT" to draw another card
- Click "STAND" when you're satisfied with your hand
- Blackjack (21 with two cards) pays 2.5x
- Beating the dealer pays 2x your bet
Technical Support
Browser Compatibility
ThamesPintPlay works best on modern browsers including:
- Google Chrome (latest version)
- Mozilla Firefox (latest version)
- Safari (latest version)
- Microsoft Edge (latest version)
Mobile Devices
Our platform is fully responsive and works on smartphones and tablets. For the best experience, use your device in landscape orientation when playing games.
Clearing Your Progress
Your game progress and token balance are stored locally in your browser. To reset your progress:
- Clear your browser's local storage for ThamesPintPlay.com
- Or clear your browser's cookies and site data
- Refresh the page to start fresh
Games Not Loading
If games aren't loading properly:
- Ensure JavaScript is enabled in your browser
- Check that you've accepted cookies
- Try clearing your browser cache
- Ensure you have a stable internet connection
- Try a different browser
Age Verification Reappearing
If the age verification screen keeps appearing, it means your browser is clearing local storage. Either allow cookies for our site or verify each time you visit.
Account and Progress
Saving Progress
Your virtual token balance and game statistics are automatically saved in your browser's local storage. There's no need to create an account or manually save.
Using Multiple Devices
Since progress is stored locally in your browser, your token balance and statistics are specific to each device and browser you use. There's currently no way to sync progress across devices.
Lost Tokens
If your token balance disappears, it's likely because your browser's local storage was cleared. Since tokens have no real value, simply refresh the page to receive a new starting balance.
Privacy and Security
Data Storage
All your game data is stored locally in your browser. We don't collect or store your gaming activity on our servers. See our Privacy Policy for details.
Cookies
We use minimal cookies to remember your age verification and cookie consent. Learn more on our Cookie Policy page.
Responsible Gaming
While our games use only virtual currency with no real value, we encourage healthy gaming habits:
- Take regular breaks from screen time
- Set personal time limits for gaming sessions
- Remember this is entertainment, not a productive activity
- If gaming becomes problematic, seek support
Visit our Responsible Gaming page for resources.
Additional Resources
- Frequently Asked Questions - Quick answers to common questions
- How It Works - Overview of our platform
- Community Guidelines - Rules and expectations
- Contact Us - Get in touch with us
Still Need Help?
If you haven't found the answer to your question, please visit our Contact Us page to get in touch. We're here to help make your ThamesPintPlay experience enjoyable.